Track Your Request
Frequently Asked Question
How do I submit a maintenance request at Signature Homes?
To submit a maintenance request, please visit our website and fill out the maintenance request form. Make sure to provide detailed information about the issue you are experiencing. Once submitted, you will receive a confirmation email with a unique tracking number for your request.
What should I do if I haven’t received a confirmation email after submitting a maintenance request?
If you haven’t received a confirmation email, please check your spam or junk folder. If the email is not there, please contact our customer service team at [email protected] for assistance. They will help you confirm the submission and provide you with the tracking number.
What information do I need to provide to track my maintenance request?
To track your maintenance request, you will need the unique tracking number that was sent to you in the confirmation email after you submitted your request. Enter this number in the tracking field on our website to view the status of your request.
How can I track the status of my maintenance request?
You can track the status of your maintenance request by visiting the “Track the Complaint Status” page on our website. Enter the unique tracking number provided in the confirmation email to view the current status and any updates regarding your request.
How will I be notified about updates to my maintenance request?
You will receive email notifications at each stage of the maintenance process, including when your request is received, when it is being processed, and when it is completed. Make sure to check your email regularly for these updates.
Can I update my maintenance request after it has been submitted?
Yes, if you need to provide additional information or make changes to your maintenance request, please contact our customer service team at [email protected]. Provide your tracking number and details of the update, and our team will assist you with making the necessary changes
